Вибрані кейси
Колекція кейсів, що відображають ситуації, де виконання було важливіше за ідеї: вихід на ринок, кризова трансформація, готовність до масштабування та реалізація бренду.
EFIP - French International School Website
French International School in Prishtina (EFIP), Kosovo
The Challenge
EFIP existing website was outdated, difficult to navigate, and lacked a system for managing prospective student inquiries. The admissions team was handling all inquiries manually, leading to inefficiencies and a poor user experience.
Key Outcomes
- 30% Increase in Online Inquiries: The new website and clear calls-to-action led to a significant increase in inquiries within the first 6 months.
- 90% Reduction in Manual Data Entry: By automating lead capture with HubSpot CRM, the admissions team saved an estimated 10 hours per week on administrative tasks.
- 100+ New Leads Generated: The lead magnet strategy successfully generated over 100 new, qualified leads for the admissions pipeline in the first school year.
+ 1 more outcomes
ArsKosova Music Foundation Website
ArsKosova Music Foundation (Prishtina, Kosovo)
The Challenge
ArsKosova Music Foundation, established in 2003, is a prestigious organization dedicated to promoting chamber and classical music in Kosovo. Despite organizing over 100 concerts annually and hosting the international "Kosova KamerFest" festival, the foundation lacked a professional online presence to reach a wider audience and effectively communicate their mission.
Key Outcomes
- Enhanced Online Presence: The foundation now has a professional digital platform that matches the quality of their programming and attracts international attention.
- Streamlined Event Promotion: The website serves as a single source of truth for all concert and festival information, reducing confusion and improving attendance.
- Increased Credibility: The professional website has strengthened the foundation's reputation among international artists, sponsors, and media outlets.
+ 1 more outcomes
Creating the LULEDIELLI Brand
LULEDIELLI Art Atelier (Prishtina, Kosovo)
The Challenge
The atelier lacked a distinct brand that reflected its mission: a safe, multicultural space where people reconnect with themselves through art. The name, visuals, and storytelling needed to translate your unique energy, community spirit, and emotional resonance into a coherent, memorable brand.
Key Outcomes
- LULEDIELLI quickly became a recognisable artistic brand in Prishtina, associated with warmth, emotional depth, and high quality creative experiences. Attendance grew organically through word-of-mouth, attracting diplomats, NGOs, expat families, and creative professionals.
Brand Execution & Platform Credibility Design
UNI2BIZ, Ukraine
The Challenge
At the start, Uni2Biz had no brand, no communication system, no marketing assets, and no public presence. The platform needed to appear credible, inspiring, and trustworthy for students — while also showing businesses that the project was organised and professionally run. As a volunteer initiative, it required exceptionally clear communication, motivation systems, and brand engagement.
Key Outcomes
- Uni2Biz established as a recognised student career platform in the Dnipropetrovsk region
- Strong partnerships with local universities
- 3,500+ engaged followers across platforms
+ 8 more outcomes
Operational Maturity & Scaling Readiness
Cyber Academy (Prishtina, Kosovo)
The Challenge
Context A cybersecurity EdTech company needed to transition from founder-driven, intuition-based management to scalable, accountable operations capable of supporting sustainable growth. Key Risks Rapid growth without supporting systems Unclear roles, responsibilities, and ownership Lack of data for informed decision-making HR and delivery bottlenecks limiting scale
Key Outcomes
- +300% increase in admissions
- Reduction of payment delays to 5%
- Increased team maturity and operational ownership
+ 2 more outcomes
Launch & Stabilisation of an International Operations Hub
Swiss Telecom & Incentives Platform
The Challenge
A Swiss-based telecom and digital services company needed to build and scale a reliable operations and R&D hub in Ukraine to support multilingual digital products and telecom services. Key Risks Misalignment between HQ expectations and local operational reality Lack of structured processes and operational governance High dependency on individual contributors Language and cultural noise impacting execution
Key Outcomes
- Stable operation of international products across 20+ languages
- Scalable growth without operational disruption or chaos
- Ukrainian office became a long-term strategic operational pillar of the business
+ 1 more outcomes
Crisis Relocation & Market Entry Under Extreme Constraints
Swiss Telecom & Incentives Platform
The Challenge
Context Following the outbreak of war, the company had to urgently relocate its R&D and operations from Ukraine to a new jurisdiction — Kosovo — while maintaining business continuity. Key Risks • Loss of key team members • Interruption of delivery and client services • Legal and tax uncertainty in a new jurisdiction • Lack of familiarity with the local regulatory and business context
Key Outcomes
- 25 hires within 6 months with approximately 5% attrition
- Full delivery continuity preserved throughout the transition
- Kosovo transformed from a perceived risk into a long-term operational advantage
+ 1 more outcomes
Refactoring the Student Management Process
Cyber Academy (Prishtina, Kosovo)
The Challenge
Initial State (Before) • No end-to-end student lifecycle system • Leads collected across multiple channels without tracking • No CRM, no pipeline visibility, no automation • Admissions overloaded with non-core tasks • Finance disconnected from enrolments and payments • No conversion metrics or revenue forecasting • High dependency on manual work and individual staff
Key Outcomes
- This process became the operational backbone of Cyber Academy’s financial model.
- Lead loss significantly reduced
- Conversion rate increased
+ 6 more outcomes
HR & Operations System Design
Cyber Academy (Prishtina, Kosovo)
The Challenge
Initial State (Before) • No unified HR strategy or operating model • Fragmented and undocumented HR processes • Manual recruitment, onboarding, and offboarding • No performance evaluation framework or KPIs • No defined career paths or competency models • Limited management visibility into workforce data • No HR analytics or reporting • High dependency on individual managers and ad-hoc practices
Key Outcomes
- Fully digital, integrated HR and operations system in place
- Standardised and auditable employee lifecycle management
- Clear performance evaluation and development frameworks
+ 8 more outcomes
Experience Format Design & Brand Differentiation
LULEDIELLI Art Atelier (Prishtina, Kosovo)
The Challenge
Initial Situation Atelier operating in a competitive creative market with low differentiation High dependency on founder presence and personal delivery Limited repeatable formats suitable for international and institutional audiences No structured experience model transferable across facilitators or audiences
Key Outcomes
- Creation of a signature, repeatable experience format differentiating the atelier from competitors
- Increased brand visibility and credibility within cultural and diplomatic circles
- Attraction of high-profile participants (embassies, UN representatives, NGOs, expats)
+ 4 more outcomes
Luledielli.com — Building a Scalable Digital Platform
Luledielli Art Atelier
The Challenge
Many small businesses rely on fragmented tools, templates, or developers without strategic alignment. Luledielli Art Atelier required a digital platform that would not only present its services, but support growth, operations, and positioning as a cultural brand.
Key Outcomes
- Significant reduction in development cost vs traditional outsourcing
- Faster time-to-launch with controlled quality
- Platform fully aligned with actual operations (not generic templates)
+ 1 more outcomes