Launch

Launch & Stabilisation of an International Operations Hub

Swiss Telecom & Incentives Platform

The Challenge

A Swiss-based telecom and digital services company needed to build and scale a reliable operations and R&D hub in Ukraine to support multilingual digital products and telecom services.

Key Risks

Misalignment between HQ expectations and local operational reality

Lack of structured processes and operational governance

High dependency on individual contributors

Language and cultural noise impacting execution

Actions Taken

My Role: Joined the company as a translator and progressed to operational lead, later assuming a Director-level role responsible for the Ukrainian operations hub.
Actions Taken
Built a full-scale operational infrastructure (HR, delivery, QA, finance coordination)
Designed and implemented clear HQ–local interaction and governance processes
Led localisation and launch of multilingual digital platforms
Established recruitment, onboarding, training, and retention systems
Ensured operational control and scalability without HQ micromanagement

Key Outcomes

Stable operation of international products across 20+ languages
Scalable growth without operational disruption or chaos
Ukrainian office became a long-term strategic operational pillar of the business
Value Delivered: Alignment of expectations, governance, and execution in a high-context environment.