Launch

Crisis Relocation & Market Entry Under Extreme Constraints

Swiss Telecom & Incentives Platform

The Challenge

Context

Following the outbreak of war, the company had to urgently relocate its R&D and operations from Ukraine to a new jurisdiction — Kosovo — while maintaining business continuity.

Key Risks

Loss of key team members

Interruption of delivery and client services

Legal and tax uncertainty in a new jurisdiction

Lack of familiarity with the local regulatory and business context

Actions Taken

My Role: General Manager and Founder of the local entity, with full responsibility for the relocation, relaunch, and operational stabilisation.
Actions Taken
Registered and launched a fully compliant company in Kosovo in under 60 days
Relocated and relaunched R&D and operations within 3 months without interrupting business delivery
Designed and implemented a local HR and recruitment model
Established working relationships with key governmental and regulatory bodies (TAK, ARKB)
Built a sustainable operational foundation to support future growth

Key Outcomes

25 hires within 6 months with approximately 5% attrition
Full delivery continuity preserved throughout the transition
Kosovo transformed from a perceived risk into a long-term operational advantage
Value Delivered: Turning unfamiliar jurisdictions into stable operational bases.