Fractional COO for Start-ups & Scale-ups

Clear structure. Clear decisions. Practical execution.

I help startups and scale-ups by providing immediate access to hands-on executive expertise and actionable advice. This at a fraction of the cost of full-time executive.

Book a Discovery Call

Based in Kosovo. Working with Ukrainian and European businesses across borders.

Anna Congedo

Anna Congedo

Fractional Chief Operating Officer

EdTech β€’ SaaS β€’ FinTech β€’ Localization β€’ Art & Culture
When a business needs a COO?

When a business needs a COO

Growth is creating operational strain
The founder is the main decision bottleneck
Strategy exists, but execution is inconsistent
Teams work hard, but outcomes vary
Processes depend on people, not structure
Hiring happens faster than onboarding
Tools are in place, but not fully adopted
Leadership spends too much time on operations

Core Expertise

Fractional COO support delivered through focused, project-based engagements across core areas:

Operational structuring & Scaling

  • Process diagnostics
  • Processes Standards & SOPs
  • Continuous improvement
  • Workflow automation
  • Operational Governance
  • Customer experience design
  • AI-supported scaling readiness and stress testing

AI-enabled operations

  • AI-assisted process diagnostics
  • Decision support & scenario modelling
  • SOPs and governance acceleration
  • Operational reporting & signal detection
  • Practical AI governance for teams
  • Role and interface optimisation with AI support

Website & Platform Delivery

  • CRM, ERP set up
  • Digital platforms integration
  • Vendor management digitalisation
  • Marketing workflows automation

People systems design

  • Key people recruitment
  • Digitalisation
  • Performance frameworks
  • Competency models
  • Team maturity and role clarity
  • Hiring pipelines
  • HR and recruitment strategy for scaling
  • Organisational memory

Cross-Border Communication & Enablement

  • Multilingual Content
  • Systems & platform localization
  • Cross-border team communication
  • Founder & leadership materials
  • Brand & customer-facing operations

Brand Execution

  • Brand alignment with operations
  • Brand execution

What happens when I join

Clear structure. Clear decisions. Practical execution.

I work in a fractional model β€” embedded into your organisation to solve specific operational challenges, build structure, and enable your team to operate independently after my exit.

Start the conversation
01

Diagnostic session & context scan

On-site or Zoom | 1.5 hrs

Clear problem map

Most clients start with a diagnostic session.

02

Process, ownership & decision mapping

1–2 months

Key workflows and accountability identified

03

Core SOPs & operating standards

1–2 months

Priority workflows documented

04

Systems & tools alignment

2-3 months

CRM, HR, workflows aligned to reality

05

Execution & scaling support

3–6 months

Fractional or advisory support